Terms of service

Welcome to ZahraAurum.com. By using our website, services, and purchasing from us, you agree to the following Terms of Service.

Please read them carefully.

1. General Conditions

  • By visiting our website, you confirm that you are at least 18 years old.

  • We reserve the right to refuse service, cancel orders, or limit quantities at any time.

  • Prices may change without prior notice.

2. Product Information

We strive to display the most accurate product information possible. However:

  • Colors may vary slightly due to device settings.

  • Measurements may have slight variations.

  • Certain items (gadgets, women’s products, accessories) may have improved versions depending on supplier upgrades.

3. Order Acceptance

Placing an order does not guarantee acceptance. Orders may be cancelled if:

  • Product is out of stock

  • Address is incomplete or incorrect

  • COD misuse or order history issues

  • Fraudulent activity is suspected

4. Payment Terms

We currently accept:

  • Cash on Delivery (COD)

  • Easypaisa / JazzCash / Bank Transfer (where applicable)

For COD orders, customers must:

  • Provide correct shipping information

  • Accept calls/SMS from our delivery partners

  • Not refuse parcels unnecessarily

Repeated fake/refused COD orders may result in account-level restrictions.

5. Shipping & Delivery

Delivery times range from 2–7 business days depending on the customer’s location.

Delays may occur due to:

  • Courier issues

  • Weather

  • Operational load

  • National holidays

We are not responsible for courier delays once the parcel is handed over.

6. Prohibited Uses

You are prohibited from:

  • Violating any laws

  • Transmitting malware or harmful code

  • Misusing our website

  • Copying our content, images, or designs without permission

Legal action may be taken for violations.

7. Limitation of Liability

Zahra Aurum is not responsible for injuries, allergic reactions, or misuse of products.

Always read instructions before use.

8. Changes to Terms

We reserve the right to update these Terms at any time. Updates will appear on this page.

9. Contact Information

For support:
📧 ZahraAurum.official@gmail.com