Privacy policy

At Zahra Aurum, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase from us.

By using ZahraAurum.com, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

A. Personal Information (Provided by You)

When you place an order or contact us, we collect:

  • Full Name

  • Phone Number

  • Email Address

  • Shipping Address

  • Payment details (Easypaisa/JazzCash/bank slip — never stored)

  • Order information

B. Automatically Collected Information

When you visit our website, we automatically collect:

  • Device type (mobile/desktop)

  • Browser type

  • IP address

  • Pages viewed

  • Time spent on website

  • Cookies & tracking data

This helps us improve website functionality and user experience.

C. Payment Information

We do not store any sensitive financial information.

For prepaid orders (optional), screenshots or payment slips may be requested for verification only.

All COD payments are collected directly by the courier.

2. How We Use Your Information

We use your information to:

  • Process and deliver your order

  • Send order updates and tracking

  • Respond to customer service requests

  • Improve website performance

  • Prevent fraudulent COD orders

  • Personalize your shopping experience

  • Inform you about promotions or new arrivals (only with your consent)

3. Sharing Your Information

We only share necessary data with:

A. Courier Partners

To deliver your order safely.

This includes:

  • Name

  • Address

  • Phone number

  • COD amount (if applicable)

B. Service Providers

Such as Shopify, email/SMS systems, analytics tools, and technical partners.

These parties are bound by confidentiality and data protection laws.

4. Data Protection & Security

Your information is stored safely using:

  • Shopify’s secure servers

  • Encrypted connections

  • Industry-standard security protocols

We do not sell, rent, or trade your personal information.

Your data is used only for order fulfillment and customer service.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Remember your cart

  • Personalize recommended products

  • Analyze traffic and behavior

You can disable cookies anytime from your browser settings.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for correction of inaccurate information

  • Request deletion of your data (for inactive customers)

  • Opt-out of marketing messages anytime

To request changes, email us at:
📧 ZahraAurum.official@gmail.com

7. Data Retention

We keep your information only as long as necessary to:

  • Complete your order

  • Meet legal requirements

  • Resolve customer service cases

Inactive customer data is automatically deleted after a reasonable period.

8. Security for Minors

We do not knowingly collect information from individuals under 18 years of age.

If a minor has provided data, contact us immediately for removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a "Last Updated" date.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us:

📧 ZahraAurum.official@gmail.com
📅 Response time: 12–24 hours