Refund policy

At Zahra Aurum, your satisfaction is our top priority. Every order is quality-checked before shipping. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in original packaging.

  • Returns must be requested within 3 days of delivery.

  • Products such as intimates, bras, shapewear, beauty tools (skin contact items) cannot be returned due to hygiene reasons unless the product arrives damaged or faulty.

  • Electronics and gadgets must be returned with all original accessories.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless damaged:

  • Bras, panties, shapewear, women’s intimates

  • Beauty & hair removal devices

  • Makeup tools

  • Personal care items

  • Items purchased on sale or special offer

3. Damaged or Defective Products

If your item arrives damaged, faulty, or not working, contact us within 48 hours of receiving the parcel.

Please provide:

  • Order number

  • Photo/video of the defect

  • Unboxing video (recommended for faster resolution)

We will offer:

  • Replacement

  • Store credit

  • OR Refund (in rare cases)

4. Refunds (if applicable)

Refunds are processed only when:

  • The item is verified as faulty

  • The product is out of stock

  • A mistake occurred on our side

Refunds are sent via:

  • Bank Transfer

  • Easypaisa

  • JazzCash

Please allow 5–7 business days for refund processing.

5. Exchanges

Exchanges are available for:

  • Wrong item delivered

  • Defected product

  • Missing items in parcel

We do not offer size exchanges for undergarments & shapewear due to hygiene restrictions.

6. Return Shipping Costs

  • If the return is due to our mistake: we cover shipping.

  • If the customer changes their mind: shipping is paid by the customer.

7. Contact Information

For returns and refund support, contact us at:
📧 ZahraAurum.official@gmail.com