Frequently Asked Questions
Find answers about orders, delivery, payments, privacy and more.
Who is Zahra Aurum?
Zahra Aurum is a confident Hijabi Pakistani woman with Turkish roots, dedicated to bringing comfort, beauty and value to women across Pakistan.
How do I place an order?
Select a product → Add to Cart → Checkout → Confirm. You receive an SMS confirmation instantly.
Which payment methods do you accept?
✔ Cash on Delivery (COD)
✔ Advance payment (bank transfer)
Prepaid orders are processed on priority.
Do you deliver all over Pakistan?
Yes, delivery takes 3–5 working days.
Do you ensure privacy for women’s products?
Yes. Sensitive items like bras and shapewear are packed in sealed, non-transparent packaging.
What is your return or exchange policy?
We offer 7-day return/exchange if:
• Wrong item delivered
• Damaged item
• Product mismatch
How can I track my order?
A tracking link is sent via SMS/WhatsApp after shipping. You can also check through our “Track Order” page.